Support contacts
Use these channels for the browser support flow.
Email
support@demo.medgate.sa
Response within business hours (demo).
Phone
+966 11 000 0000
General inquiries and onboarding help.
In-app
Feedback & support
Use the role dashboard support section.
FAQs
Common questions for the enterprise software.
How does the financing request flow work?
Create a financing request from a PO, upload invoice and delivery documents, then compare offers from multiple banks and select one to proceed.
What is the haircut model?
The bank advances a discounted amount of the invoice/PO value. The difference (haircut) reflects risk, cost, and settlement timing.
Where can I track my request status?
Open the Financing workspace, then check “My financing requests” for statuses like submitted, in-review, selected, disbursed, and settled.
What should I do if a bank rejects my request?
Review missing documents or mismatches, then resubmit or select another approved offer when available.
Simplified system overview
End-to-end flow in a few steps.
Supplier
Onboard → Receive PO → Deliver → Apply for financing → Compare bank offers → Get disbursed → Track settlement.
Hospital
Create tender → Award → Issue PO → Verify delivery (DN/GRN) → Commit to pay at maturity → Settle with bank.
Bank
Configure rates → Receive opportunities → Auto-bid/manual bid → Approve → Disburse advance → Receive settlement.